Meet Our Staff
Michaela – Practice Administrator
Michaela attended the University of National and World Economics in Sofia, Bulgaria where she is from originally. Michaela’s role as our practice manager includes overseeing all aspects of our four locations. Not only does she take care of the finances for the business, she also helps to educate the staff on the latest OSHA regulations. Michaela has also attended a variety of continuing education seminars that keep her job interesting. When Michaela isn’t sitting behind the desk, she enjoys skiing, jogging and cooking.
Melissa – Billing Manager
Melissa graduated from Furnace High in 1998. Upon graduation, she started working in the dental billing field. She oversees our dedicated billing team. Melissa’s team of Billing Coordinators will make sure patient’s insurance claims are submitted in a timely matter. No matter how complex the questions are, Melissa is determined to find the right answer regarding your personal insurance plan. Melissa is always keeping herself busy by attending C.E. courses on coding, billing, customer service and even software training. Besides her passion for her job, she enjoys spending time with her family.
Susan-Director of Operations
Susan came to us after successfully completing the educational program in dental assisting at the Delaware County Community College in 2010. She worked as our South Philadelphia office manager and implant coordinator before taking a position as our Director of Operations. She now works with administration, staff, patients and referring dentists to reach operational goals and keep the lines of communication open. Susan is happiest when she is in the company of family, friends and her dogs.
Marie – clinical Manager (Clifton Heights)
KORIE – CLINICAL MANAGER (FOLSOM)
Joan – Billing Coordinator
Joan has been with us since 2004. She handles all the insurance claims for Dr. Bahram, Dr. Richman, Dr. Barunas and Dr. Mohan, working out of our Folsom location. Joan’s duties include sending out our statements, sending treatment letters to the referring dentists and assisting Melissa with posting of our insurance payments. Joan also fills in at the front desk when needed. Joan has attended numerous continuing education seminars so she can be up to date on billing and coding. Joan enjoys spending time with her husband, son, daughter-in-law, and two daughters.
Lisa takes on many responsibilities in our office. She takes the roles of billing coordinator, purchasing director and front desk receptionist. Lisa graduated from St. Maria Goretti High School and then Penn State University. “We are Penn State!” Lisa obtained her Bachelors of Science Degree in Human Development and Family Services. She has taken many courses on billing and coding and is now a Certified Professional Coder. Lisa loves to visit the Jersey shore with her dog Sandy and will watch the movie “Annie” any chance she gets.
Ronnie handles all of the insurance pre-authorizations, schedules and prepares patients charts for their day of surgery at our Broad Street location. She has been with our practice for ten years and was previously employed as a teaching assistant for The School District of Philadelphia. Ronnie is always willing to take on extra tasks that arise during the work day. When Ronnie is not in the office, she enjoys traveling and spending time with her family.
Pamela -Insurance Coordinator (Clifton Heights)
Pamela graduated from Delaware Valley Academy of Dental and Medical Assisting in 2005 and spent some time in general dentistry as an assistant. She joined our practice in 2013 to learn more about the different fields of dentistry. She has recently acquired the skills necessary to help out at the front desk when needed and you may see her on our schedule as a surgical assistant. Pamela is currently handling the pre-authorizations and scheduling patients in our Clifton Heights location.
MARISSA – PATIENT RELATIONS COORDINATOR
Just joining us in April of 2018, Marissa moved here from Harrisburg, PA, two years after graduating from Indiana University of Pennsylvania. She organizes our events and lectures, maintains relationships with our referrals, keeps up with our social media and website, and makes sure our customer service is always exceptional. Marissa loves to travel and is looking forward to discovering all of what Philadelphia has to offer.