Meet Our Staff
Michaela – Practice Administrator
Michaela attended the University of National and World Economics in Sofia, Bulgaria where she is from originally. Michaela’s role as our practice manager includes overseeing all aspects of our four locations. Not only does she take care of the finances for the business, she also helps to educate the staff on the latest OSHA regulations. Michaela has also attended a variety of continuing education seminars that keep her job interesting. When Michaela isn’t sitting behind the desk, she enjoys skiing, jogging and cooking.
Melissa – Billing Manager
Melissa graduated from Furnace High in 1998. Upon graduation, she started working in the dental billing field. She oversees our dedicated billing team. Melissa’s team of Billing Coordinators will make sure patient’s insurance claims are submitted in a timely matter. No matter how complex the questions are, Melissa is determined to find the right answer regarding your personal insurance plan. Melissa is always keeping herself busy by attending C.E. courses on coding, billing, customer service and even software training. Besides her passion for her job, she enjoys spending time with her family.
Susan – Director of Operations
Susan came to us after successfully completing the educational program in dental assisting at the Delaware County Community College in 2010. She worked as our South Philadelphia office manager and implant coordinator before taking a position as our Director of Business Development. She now works with administration, staff, patients and referring dentists to reach operational goals and keep the lines of communication open. Susan is happiest when she is in the company of family, friends and her dogs.
Beth – scheduling Coordinator
Beth has been working in the oral surgery field since 1997. She is the primary receptionist and implant coordinator in the Folsom location. Her duties include scheduling appointments, greeting patients, verifying insurance as well as sending correspondence to our referring dental offices. Beth also fills in at our other locations as needed. Beth enjoys spending time with her family.
Erica B – scheduling COORDINAtor
Erica graduated with honors from Delaware County Community College with degrees in Allied Health and Sciences as well as business. Erica joined our practice in 2014 with over a decade of experience in customer service and medical background. In her free time, Erica volunteers in a number of charities such as The March of Dimes, The MS Foundation and Breast Cancer Awareness to name a few. She participates and helps coordinate the walks and local fundraisers. However, Erica’s most important accomplishment, most valuable contribution, and biggest inspiration, is her daughter.
Gizelia – scheduling coordinator
Originally from Brazil, she came to the USA in 1995. She has worked in the dental field since 2008. She joined our practice in 2014 and is enjoying her job here. Gizelia enjoys her free time with her family.
ALYSSA – SCHEDULING COORDINATOR
Alyssa, originally a hair stylist for 10 years, began her journey in dental four years ago before starting with us in 2017. She spends most of her days in our South Philadelphia office, which she loves. When she is not working, she spends most of her time with her son as well as keeping up with her hobbies: painting and DIY home projects.
LIBBY – SCHEDULING COORDINATOR
Libby is a Springfield graduate and has been in general dentistry since 2014 and has been with the company since December of 2016. Her passions in life are music and art and loves to go to concerts and festivals. When she is not at one of those or working, she is definitely down at the shore.
MARIAH – SCHEDULING COORDINATOR
VANESSA – SCHEDULING COORDINATOR
Vanessa grew up in Missouri and graduated from Knob Noster High School in 2007. She then graduated from Sanford-Brown Institute in 2011. From 2011-2017, she worked for a general dentist. Then after all that experience, she finally joined us in 2017! She loves to participate in the Breast Cancer Awareness Walk in October and also loves spending time with her daughters.
DIANE – SCHEDULING COORDINATOR
Diane came to us in April of 2018 with over 16 years of customer service experience in health insurance. She loves traveling, especially with her family, and getting to spend as much time with them as possible. Helping others is a passion of Diane’s, and it certainly shows!
Marie – clinical Manager (Clifton Heights)
Marie is a native of Delaware County. She has been in the oral surgery field for over 15 years. She handles everything from inventory to maintenance in our Clifton Heights office. Marie has been one of the pillars of our practice. When Marie is not working, she likes to garden, bake and cook.
KORIE – CLINICAL MANAGER (FOLSOM, CENTER CITY)
Zee joined our practice as a surgical assistant in August 2014. Since 2008, after graduating from the Thompson Institute with a Dental Assisting Degree, she worked in a special needs dental clinic. During that time, she continued her education at CCCP and received a Liberal Arts Degree in 2012. She is a proud mother of two boys and enjoys her free time by spending it with family and friends. She enjoys the outdoors, music and dancing.
Agnes – surgical assistant
Agnes joined our practice in 2012. She came to us with a dental assisting diploma from CHI Institute. She has some general dentistry experience as well.
raven – surgical assistant
Raven is a Philadelphia native who joined OSCP after graduating from the Kaplan Dental Assisting Program. She completed her externship with a general dentist and has worked in the sterilization department at a dental school. Raven volunteers several times throughout the year and raises awareness and funds annually by participating in the Aidswalk Philly 5K.
mindy – surgical assistant
Mindy joined our practice in 2014. Originally from Montgomery County, she recently relocated to Havertown and received her diploma in dental assisting at Kaplan Career Institute. When not working, Mindy enjoys spending time with her family and going to concerts.
Kiva – surgical assistant
Growing up in Ardmore, PA, Kiva graduated from Haverford High School. After graduation, she attained 16 years’ experience in general dentistry before starting with us as a surgical assistant in 2016. When her time is not with us, she loves spending it with her kids and being active in their sports lives. She also loves cooking and coordinating parties.
STEPHANIE – SURGICAL ASSISTANT
Stephanie grew up in the Fishtown/Port Richmond area of Philadelphia. She started at OSCP in September of 2016, but before that, she worked as a dental assistant and even a deli clerk. Stephanie loves doing any family related, especially having movie nights with her kids. Whenever you need a good laugh, Stephanie is one to go to.
Angelina – Surgical Assistant
Kiyani – Surgical Assistant
Before she joined OSCP, Kiyani worked in the dental field for three years, and she ultimately wants to become an orthodontist. Kiyani has such a passion helping those in need, that, as her second job, works on-call for an agency that helps foster children look for a temporary home – and she even lends her home! She loves cats and small dogs as well as volunteering her time to read to children at the library.
ANG – SURGICAL ASSISTANT
Joan – Billing CoordinatoR
Joan has been with us since 2004. She handles all the insurance claims for Dr. Bahram, Dr. Richman, Dr. Dieu and Dr. Mohan, working out of our Folsom location. Joan’s duties include sending out our statements, sending treatment letters to the referring dentists and assisting Melissa with posting of our insurance payments. Joan also fills in at the front desk when needed. Joan has attended numerous continuing education seminars so she can be up to date on billing and coding. Joan enjoys spending time with her husband, son, daughter-in-law, and two daughters.
Lisa – Billing coordinator
Lisa takes on many responsibilities in our office. She takes the roles of billing coordinator, purchasing director and front desk receptionist. Lisa graduated from St. Maria Goretti High School and then Penn State University. “We are Penn State!” Lisa obtained her Bachelors of Science Degree in Human Development and Family Services. She has taken many courses on billing and coding and is now a Certified Professional Coder. Lisa loves to visit the Jersey shore with her dog Sandy and will watch the movie “Annie” any chance she gets.
Ronnie – insurance CoordinatoR (south PHILADELPHIA)
Ronnie handles all of the insurance pre-authorizations, schedules and prepares patients charts for their day of surgery at our Broad Street location. She has been with our practice for ten years and was previously employed as a teaching assistant for The School District of Philadelphia. Ronnie is always willing to take on extra tasks that arise during the work day. When Ronnie is not in the office, she enjoys traveling and spending time with her family.
PAmela – insurance coordinator (clifton heights)
Pamela graduated from Delaware Valley Academy of Dental and Medical Assisting in 2005 and spent some time in general dentistry as an assistant. She joined our practice in 2013 to learn more about the different fields of dentistry. She has recently acquired the skills necessary to help out at the front desk when needed and you may see her on our schedule as a surgical assistant. Pamela is currently handling the pre-authorizations and scheduling patients in our Clifton Heights location.
MARISSA – PATIENT RELATIONS COORDINATOR
Just joining us in April of 2018, Marissa moved here from Harrisburg, PA, two years after graduating from Indiana University of Pennsylvania. She organizes our events and lectures, maintains relationships with our referrals, keeps up with our social media and website, and makes sure our customer service is always exceptional. Marissa loves to travel and is looking forward to discovering all of what Philadelphia has to offer.